Refund policy

Last updated: October 24, 2026

We want you to be happy with your parts and gear. If something isn’t right, here’s how returns work.

30-day returns

Items may be returned within 30 days of delivery, provided they are unused, in new condition and in their original packaging.

To qualify, the item must be in the same condition you received it: unused and unworn, with any tags still attached. You’ll also need your order number or other proof of purchase.

How to start a return

Email us at theridersshopllc@gmail.com with your order number, the item you want to return and the reason. We’ll reply with return instructions and the address to send it to.

Please wait for our instructions before sending anything back. Orders ship from our supplier’s warehouses, and each return needs to go to the right one.

Return shipping costs

Customers are responsible for return shipping costs for ordering errors or change-of-mind returns.

If we send an incorrect or damaged item, we cover the return shipping costs once the error is confirmed to be ours.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, email us right away at theridersshopllc@gmail.com with your order number and photos of the item. If the error is confirmed to be ours, we’ll cover the return shipping costs.

Refunds

Refunds are based on the purchase price of the returned product and are processed after the return is approved and inspected.

Once your return arrives and has been inspected, we’ll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take a little time to post it.

Questions

Email theridersshopllc@gmail.com with any question about a return.